Privacy policy

caelunique

1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1

Thank you for visiting our website. We appreciate your interest in Caelunique. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or use our website. Personal data refers to any information that can directly or indirectly identify you as an individual.

1.2

The data controller responsible for processing personal data on this website in accordance with the General Data Protection Regulation (GDPR) is:

Caelunique
Email: info@caelunique.com

The data controller determines the purposes and means of processing your personal information.

1.3

For your security and to protect the transmission of personal data and other confidential information, this website uses SSL (Secure Socket Layer) or TLS (Transport Layer Security) encryption. You can identify a secure connection by the padlock icon and the “https://” prefix displayed in your browser’s address bar.

Caelunique does not use automated decision-making or profiling that produces legal effects or similarly significant consequences for users within the meaning of Article 22 GDPR.

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2. DATA COLLECTION WHEN VISITING OUR WEBSITE

If you browse our website for informational purposes only without registering, placing an order, or otherwise providing personal information, we automatically collect certain technical information that your browser transmits to our server.

This may include:

The pages you visit
Date and time of access
Amount of data transferred
The referring website (if applicable)
Browser type and version
Operating system
IP address (where possible anonymized)

This information is processed based on Article 6(1)(f) GDPR, reflecting our legitimate interest in maintaining the security, functionality, and stability of our website.

The collected data is not used for other purposes unless there are specific indications of unlawful use requiring further investigation.

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3. COOKIES

Our website uses cookies and similar technologies to improve your browsing experience and provide certain website functions.

Cookies are small text files stored on your device. Some cookies are deleted automatically once you close your browser (session cookies), while others remain on your device for a defined period (persistent cookies) to recognize your browser during future visits.

Cookies may be used to:

Remember items in your shopping cart
Save your preferences
Improve website functionality
Analyze website performance
Personalize your shopping experience

Where cookies process personal data, the legal basis is either:

Article 6(1)(b) GDPR for providing requested services; or
Article 6(1)(f) GDPR based on our legitimate interest in offering an efficient and user-friendly website.

Certain third-party providers may also place cookies where necessary to support analytics, advertising, or website functionality. Where legally required, your consent will be requested before these cookies are activated.

You may change or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

Please note that disabling cookies may limit certain features and functionality of our website.

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4. CONTACTING US

If you contact Caelunique by email or through one of our contact forms, we collect the personal information you voluntarily provide.

Depending on your inquiry, this may include:

Your name
Email address
Order number
Any information contained within your message

This information is used exclusively to respond to your inquiry, provide customer support, and manage any related communication.

The legal basis for processing is our legitimate interest under Article 6(1)(f) GDPR. If your inquiry relates to a purchase or contract, processing is additionally based on Article 6(1)(b) GDPR.

Your information will be retained only for as long as necessary to process your request unless longer retention is required by law.

 

5. DATA PROCESSING WHEN CREATING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION

In accordance with Article 6(1)(b) GDPR, we collect and process personal data whenever you voluntarily provide it to us for the purpose of creating a customer account or placing an order through our website.

The personal data requested depends on the relevant registration or checkout form and may include information necessary to process your order, manage your account, and provide customer support.

You may request the deletion of your customer account at any time by contacting us at info@caelunique.com.

The personal data you provide will be stored and used only for the purpose of fulfilling the contract, managing your customer account, and complying with applicable legal obligations. Once your account has been deleted or the contractual relationship has ended, your data will be restricted where required and permanently deleted after the applicable statutory retention periods have expired, unless you have expressly consented to further processing or we are legally permitted to retain the information for other legitimate purposes.

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6. USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Email Newsletter

If you subscribe to the Caelunique newsletter, we will periodically send you emails containing information about new arrivals, exclusive offers, promotions, and other updates related to our products and services.

The only mandatory information required to subscribe is your email address. Any additional information you provide is voluntary and may be used to personalize the content of our newsletters.

We use a double opt-in procedure. After subscribing, you will receive a confirmation email asking you to verify your subscription by clicking a confirmation link. Your subscription will only become active once this confirmation has been completed.

The legal basis for this processing is Article 6(1)(a) GDPR.

When you subscribe, we may store your IP address together with the date and time of registration to document your consent and help prevent misuse of our newsletter system.

You may unsubscribe at any time by clicking the unsubscribe link included in every newsletter or by contacting us at info@caelunique.com.

After you unsubscribe, your email address will be removed from our mailing list unless we are legally permitted or required to retain it.

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6.2 Marketing Emails for Existing Customers

If you have purchased products from Caelunique, we may send you occasional emails containing information about products or services that are similar to those you have previously purchased.

This processing is carried out on the basis of our legitimate interest in direct marketing under Article 6(1)(f) GDPR.

If you do not wish to receive these communications, you may object at any time by using the unsubscribe link included in the email or by contacting us at info@caelunique.com.

Once your objection has been received, we will immediately stop sending you marketing communications.

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7. DATA PROCESSING FOR ORDER FULFILMENT

7.1 Shipping and Delivery

To complete your order, certain personal information may be shared with shipping companies and logistics providers responsible for delivering your purchase.

Only the information required to complete the delivery will be shared.

Where necessary for payment processing, payment-related information may also be shared with the selected payment provider.

The legal basis for these transfers is Article 6(1)(b) GDPR.

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7.2 Payment Service Providers

PayPal

If you choose to pay using PayPal, your payment information will be processed by PayPal in order to complete your transaction.

PayPal may perform identity verification or fraud prevention checks where legally permitted and necessary.

Further information about how PayPal processes personal data can be found in PayPal’s own Privacy Policy.

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Klarna

Where Klarna payment methods are offered, payment processing will be carried out by Klarna Bank AB.

If required, Klarna may process personal information to verify your identity, prevent fraud, assess eligibility for certain payment methods, and complete payment processing.

Further information about Klarna’s handling of personal data can be found in Klarna’s Privacy Policy.

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8. REVIEW REQUESTS

After completing a purchase, Caelunique may send you a one-time email inviting you to review your order or purchased products.

Review invitations will only be sent where permitted under applicable law or where you have provided your consent.

Providing a review is completely voluntary.

You may withdraw your consent or opt out of future review requests at any time by contacting us at info@caelunique.com

 

9. USE OF SOCIAL MEDIA

9.1 Social Media Links

Our website may contain links to our official social media profiles, including platforms such as Instagram, Facebook, TikTok, Pinterest, or other social media services.

These links are provided solely to allow you to interact with our social media pages.

No personal data is transmitted to the respective social media provider simply by visiting our website. Data will only be transferred once you actively click on one of these links.

Once you leave our website and access a third-party platform, the processing of your personal data is governed exclusively by that platform’s own Privacy Policy.

We recommend reviewing the privacy policies of the respective providers before using their services.

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10. ONLINE MARKETING

10.1 Google Ads

Our website may use Google Ads to promote our products and services through Google’s advertising network.

Google Ads may use cookies or similar technologies to display advertisements that are relevant to your interests, measure advertising performance, and improve future advertising campaigns.

When legally required, Google Ads will only be activated after you have provided your consent through our cookie banner.

The legal basis for this processing is Article 6(1)(a) GDPR where consent is required, or Article 6(1)(f) GDPR where processing is based on our legitimate interest in effective online marketing.

For more information regarding Google’s data processing practices, please refer to Google’s Privacy Policy.

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10.2 Google Ads Conversion Tracking

Where enabled, our website may use Google Ads Conversion Tracking to measure whether users complete specific actions after clicking one of our advertisements.

This information helps us evaluate the effectiveness of our advertising campaigns and improve future marketing efforts.

Conversion tracking does not allow us to personally identify visitors.

You may disable advertising cookies through your browser settings or by adjusting your cookie preferences at any time.

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11. WEBSITE ANALYTICS

Google Analytics 4

Our website may use Google Analytics 4, a web analytics service provided by Google LLC.

Google Analytics helps us understand how visitors use our website by collecting anonymous information regarding website activity.

This may include:

Pages visited
Time spent on pages
Device information
Browser information
General location information
Website interactions

Where technically possible, IP addresses are anonymized before being processed.

Google Analytics is only activated after obtaining your consent where required by applicable law.

The collected information is used exclusively to improve our website, enhance user experience, and evaluate website performance.

You may withdraw your consent at any time through our cookie settings.

Further information can be found in Google’s Privacy Policy.

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12. REMARKETING AND ADVERTISING

Meta Pixel

Our website may use the Meta Pixel provided by Meta Platforms, Inc.

The Meta Pixel allows us to measure the effectiveness of advertisements shown on Facebook and Instagram and helps us display advertisements that are more relevant to visitors.

Where legally required, the Meta Pixel is activated only after obtaining your consent.

The legal basis for this processing is Article 6(1)(a) GDPR.

The information collected through the Meta Pixel may also be processed by Meta in accordance with its own Privacy Policy.

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Google Remarketing

Our website may use Google Remarketing services to display advertisements to visitors who have previously interacted with our website.

Remarketing enables us to show advertisements on Google’s advertising network based on previous visits to our website.

Advertising cookies used for remarketing are only placed after obtaining your consent where required by law.

You may withdraw your consent or modify your advertising preferences at any time through your browser settings or our cookie banner.

Further information regarding Google’s advertising practices is available in Google’s Privacy Policy.

 

  1. RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you comprehensive rights regarding the processing of your personal data, which are outlined below:

  • Right of Access under Art. 15 GDPR: You have the right to request information about your personal data processed by us, including the processing purposes, the categories of processed data, the recipients or categories of recipients to whom your data has been disclosed or will be disclosed, the planned storage duration or the criteria for determining the storage duration, the existence of the right to correction, deletion, restriction of processing, objection to processing, filing a complaint with a supervisory authority, the origin of your data if it was not collected from you by us, the existence of automated decision-making, including profiling, and, if applicable, meaningful information about the logic involved, as well as the scope and intended effects of such processing, and your right to be informed about the guarantees under Art. 46 GDPR when transferring your data to third countries.
  • Right to Rectification under Art. 16 GDPR: You have the right to request the immediate correction of any inaccurate data concerning you and/or the completion of incomplete data stored by us.
  • Right to Erasure under Art. 17 GDPR: You have the right to request the deletion of your personal data when the conditions of Art. 17(1) GDPR are met. However, this right does not apply, particularly when the processing is necessary for exercising the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the assertion, exercise, or defense of legal claims.
  • Right to Restriction of Processing under Art. 18 GDPR: You have the right to request the restriction of processing of your personal data while the accuracy of the data is being verified, if you object to the processing and instead request restriction, if you need the data for the assertion, exercise, or defense of legal claims, or if you have objected to the processing on the basis of your particular situation, while it is still being determined whether our legitimate interests override.
  • Right to Notification under Art. 19 GDPR: If you have exercised your rights to rectification, erasure, or restriction of processing, we are required to notify all recipients to whom your personal data has been disclosed, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
  • Right to Data Portability under Art. 20 GDPR: You have the right to obtain your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transfer to another controller, where technically feasible.
  • Right to Withdraw Consent under Art. 7(3) GDPR: You have the right to withdraw your consent to the processing of your data at any time with effect for the future. In the event of withdrawal, we will immediately delete the affected data unless processing is based on another legal basis for processing without consent. The withdrawal of consent does not affect the lawfulness of processing based on consent prior to the withdrawal.
  • Right to Lodge a Complaint under Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, your place of work, or the location of the alleged infringement.

13.2 RIGHT TO OBJECT

If we process your personal data based on our legitimate interest, you have the right to object to this processing at any time for reasons arising from your particular situation.

If you exercise your right to object, we will stop processing the affected data. However, further processing may be possible if we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such purposes. In this case, we will stop processing your data for direct marketing purposes immediately.

  1. RETENTION PERIOD OF PERSONAL DATA

The retention period for personal data is based on the respective legal retention periods (e.g., commercial and tax law retention periods). After the retention period has expired, the corresponding data will be routinely deleted, unless they are still necessary for the fulfillment of the contract or the initiation of a contract and/or we still have a legitimate interest in further storage.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@caelunique