Tems and conditions
1. Introduction
Welcome to Caelunique. These Terms & Conditions govern your access to and use of our website, products, and services.
Throughout these Terms, the words “Caelunique,” “we,” “us,” and “our” refer to Caelunique. The terms “you” and “your” refer to any visitor, customer, or person using our website.
By visiting our website, creating an account, placing an order, or using any service provided by Caelunique, you agree to comply with these Terms & Conditions, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these Terms, please do not use our website or place an order.
2. Eligibility and Acceptable Use
By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws that apply to you.
If you are under the age of majority in your country or region, you may only use our website or place an order with the permission and supervision of a parent or legal guardian.
You may not use our website, products, or services:
- For unlawful or unauthorized purposes
- In a way that violates applicable laws or regulations
- To infringe the intellectual property rights of Caelunique or others
- To upload or distribute viruses, malware, or harmful code
- To interfere with the security or proper operation of our website
- To collect personal information from other users without authorization
- To submit false, misleading, or fraudulent information
We may restrict or terminate access to our website if these Terms are violated.
3. Website Information
We aim to keep all information on our website accurate, complete, and up to date. However, errors, omissions, outdated information, or technical inaccuracies may occasionally occur.
Product descriptions, prices, availability, promotions, images, and other website content are provided for general information and may be changed without prior notice.
You should not rely solely on website information when making important decisions. Where appropriate, please contact us for clarification before placing an order.
4. Changes to Products, Services, and Prices
Caelunique may update, modify, suspend, discontinue, or remove products, services, website features, or content at any time.
Product prices, promotional offers, and availability may change without notice. Changes will not normally affect orders that have already been accepted and confirmed, except where a correction is required because of an obvious error or where permitted by applicable law.
We are not responsible for losses resulting from changes to website content, product availability, pricing, or services, except where liability cannot legally be excluded.
5. Orders and Contract Formation
Products displayed on the Caelunique website are invitations for customers to submit an order and do not automatically constitute a binding offer by Caelunique.
When you place an order, you submit a request to purchase the selected products. After submitting your order, you will receive an automated order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.
A purchase agreement is formed when Caelunique accepts your order and confirms shipment or otherwise confirms acceptance.
We may refuse, limit, or cancel an order where reasonably necessary, including where:
- Product information or pricing contains an obvious error
- A product is unavailable
- Payment cannot be authorized or completed
- Fraudulent or suspicious activity is suspected
- Order information is incomplete or inaccurate
- The order appears to be intended for unauthorized resale
If an order is cancelled after payment has been received, any eligible refund will be processed using the original payment method where possible.
6. Products and Product Information
Some products may only be available through our website and may be offered in limited quantities.
We make reasonable efforts to display product descriptions, colours, images, and details accurately. However, colours may appear differently depending on your screen, device, display settings, or browser.
Product images are intended to provide a general representation of the item. Minor differences in colour, appearance, packaging, or design may occur where permitted by applicable law.
We may limit product quantities, restrict sales in certain locations, or discontinue products at any time.
Nothing in these Terms limits statutory consumer rights that cannot legally be excluded.
7. Payments and Customer Information
You agree to provide accurate, complete, and current information when placing an order.
You are responsible for checking that your:
- Name is correct
- Email address is accurate
- Billing information is complete
- Shipping address is correct
- Payment information is valid
Caelunique may contact you if additional information is required to process your order.
Payments are processed through the payment methods made available at checkout. We do not intentionally store complete payment card information unless this is handled securely by an authorized payment provider.
8. Shipping and Delivery
Shipping times, delivery estimates, and shipping conditions are explained in our Shipping Policy.
Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, customs inspections, weather conditions, public holidays, or international transportation disruptions.
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because it was refused, left uncollected, or sent to an incorrect address provided by the customer, additional shipping, handling, or administrative costs may be deducted from an eligible refund where permitted by applicable law.
9. Returns and Refunds
Return eligibility, return procedures, refunds, and related conditions are explained in our Return & Refund Policy.
By placing an order, you acknowledge that you have had the opportunity to review the applicable return information before completing your purchase.
Nothing in this section limits any mandatory consumer rights that apply under relevant law.
10. Third-Party Services and Links
Our website may provide access to third-party tools, services, payment providers, applications, or external websites.
These third parties operate independently from Caelunique. We do not control their content, availability, security, or privacy practices.
Your use of third-party services is subject to the terms and policies of the relevant provider. Caelunique is not responsible for third-party content, products, services, or transactions, except where responsibility cannot legally be excluded.
11. Customer Reviews, Feedback, and Submissions
If you send us reviews, feedback, suggestions, ideas, photographs, comments, or other content, you confirm that you have the right to provide that content.
You must not submit content that:
- Is unlawful, misleading, threatening, abusive, discriminatory, defamatory, or obscene
- Violates another person’s privacy or intellectual property rights
- Contains harmful software or malicious code
- Impersonates another person
- Includes false or misleading information
We may review, moderate, edit, or remove submitted content where reasonably necessary.
Unless otherwise agreed, you grant Caelunique a non-exclusive right to use feedback or reviews you voluntarily submit for customer service, website improvement, or promotional purposes, subject to applicable law and our Privacy Policy.
12. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in that policy.
13. Errors and Corrections
We may occasionally identify errors involving product descriptions, prices, promotions, availability, shipping information, or other website content.
Where permitted by law, Caelunique may correct these errors, update information, or cancel affected orders.
If an error affects an order you have already placed, we will contact you where appropriate and explain the available options.
14. Prohibited Activities
You may not use the Caelunique website to:
- Break applicable laws or regulations
- Encourage illegal activity
- Violate intellectual property rights
- Harass, threaten, abuse, or discriminate against others
- Provide false or deceptive information
- Send spam or fraudulent communications
- Use phishing, scraping, automated data collection, or similar methods without authorization
- Introduce viruses, malware, or harmful code
- Bypass or interfere with website security
- Disrupt the operation of our website or services
We may suspend or terminate access where we reasonably believe that these rules have been violated.
15. Website Availability
We aim to keep our website available and functioning properly. However, uninterrupted, secure, and error-free access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, updates, technical problems, security measures, or events outside our control.
We may temporarily suspend access to all or part of the website where reasonably necessary.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Caelunique is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability relating to mandatory consumer protections, fraud, or intentional misconduct.
Where liability may legally be limited, our total liability will be limited to the amount paid for the relevant order or service giving rise to the claim.
17. Indemnification
Where permitted by applicable law, you agree to compensate Caelunique for reasonable losses, claims, costs, or expenses resulting from your unlawful use of our website or your material breach of these Terms.
This does not affect rights or protections that cannot legally be waived.
18. Severability
If a court or other competent authority determines that part of these Terms is invalid or unenforceable, that part will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
19. Termination
You may stop using the Caelunique website at any time.
We may suspend or terminate access to our website or services if we reasonably believe that you have violated these Terms, engaged in unlawful activity, or created a security or operational risk.
Any rights, obligations, or liabilities that arose before termination will remain in effect where legally applicable.
20. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies displayed on our website, form the agreement governing your use of the Caelunique website and services.
They replace previous agreements or communications relating to the same subject, except where otherwise required by law.
21. Governing Law
These Terms & Conditions are governed by the laws of the Netherlands.
Any mandatory consumer protection laws that apply in your country of residence remain unaffected.
22. Changes to These Terms
Caelunique may update these Terms & Conditions from time to time.
The latest version will always be published on this page, together with the updated date.
Changes will apply from the date they are posted unless another effective date is stated. Continued use of our website after changes take effect may indicate acceptance of the updated Terms, where permitted by applicable law.
23. Contact Information
If you have questions about these Terms & Conditions, please contact us:
Caelunique
Email: info@caelunique.com
We will review your request and respond as soon as reasonably possible.