Shipping policy
Order Processing
At Caelunique, every order is carefully prepared before it is shipped. Please allow 1–3 business days for order processing and fulfillment.
Orders placed during weekends or public holidays will generally be processed on the next available business day.
Once your order has been prepared and handed over to the shipping carrier, you will receive a shipping confirmation email containing your tracking information, where available.
Estimated Delivery Times
Our standard estimated delivery time is approximately 5–15 business days, depending on the destination and local delivery conditions.
Delivery estimates may vary based on factors such as:
- The shipping destination
- Carrier availability
- Local postal services
- Customs processing
- Seasonal demand
- Unexpected transportation disruptions
Caelunique works with trusted shipping partners to help ensure that orders are delivered safely and efficiently. Please note that delivery timeframes are estimates and are not guaranteed.
Free Shipping
Caelunique offers complimentary standard shipping on all orders, with no minimum order value required.
There are no standard shipping charges added at checkout for eligible orders. Your package will be delivered to the shipping address provided during checkout at no additional standard delivery cost.
Placing an Order
To complete a purchase through our website:
- Select the product you wish to purchase and add it to your shopping cart.
- Proceed to checkout.
- Review your contact and delivery information carefully before submitting your order.
- Select an available payment method.
- Complete the payment process through our secure checkout system.
- After your order has been successfully placed, you will receive an order confirmation by email.
Customers are responsible for ensuring that all information entered during checkout, including the shipping address and contact details, is accurate and complete.
Shipping Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Delivery may take longer during:
- Holiday periods
- Promotional events or high-demand seasons
- Severe weather conditions
- Customs inspections
- Carrier disruptions
- International transportation delays
Caelunique is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our reasonable control. If a significant delay affects your order, our Customer Support Team will assist you where possible.
Customer Support
If you have a question about an order, delivery status, or shipping timeframe, please contact our Customer Support Team:
Email: info@caelunique.com
We are happy to assist you and will review your request as soon as reasonably possible.
Shipping Insurance Policy
Optional Shipping Protection
Caelunique offers optional Shipping Insurance at checkout for customers who would like additional protection for their order.
When Shipping Insurance is added to an eligible order, it may provide protection in certain situations involving packages that are confirmed as lost or that arrive with verified shipping-related damage.
Shipping Insurance does not change or limit any consumer rights that may apply under applicable law.
What Shipping Insurance May Cover
Lost Packages
If a package is confirmed as lost during transit by the relevant shipping carrier, Caelunique may provide a replacement at no additional product cost, subject to verification and the terms of the insurance option.
Customers may be asked to provide their order number, tracking information, and any other information reasonably required to investigate the issue.
Damaged Packages
If an order arrives with visible shipping-related damage, please contact us as soon as possible and provide clear photographs of:
- The damaged package
- The shipping label
- The affected product or products
After reviewing the information, Caelunique may offer a replacement or another appropriate solution, depending on the circumstances and product availability.
How to Submit a Shipping Insurance Request
If you purchased Shipping Insurance and experience a covered shipping issue:
- Contact our Customer Support Team within 7 days of delivery or, in the case of a missing package, within 7 days after the expected delivery date.
- Email us at info@caelunique.com.
- Include your order number and a short explanation of the issue.
- Provide relevant evidence, such as photographs of damaged items or tracking information for a missing package.
- Allow our team time to review the request and, where necessary, investigate the matter with the shipping carrier.
If the request is approved, Caelunique will arrange a replacement or another appropriate resolution. Replacement processing and delivery times may vary depending on product availability and shipping conditions.
What Is Not Covered
Shipping Insurance does not generally cover:
- Incorrect, incomplete, or inaccurate delivery information entered by the customer
- Packages that are marked as successfully delivered but are later reported missing or stolen
- Delays caused by customs authorities, border inspections, or shipping carriers
- Delays that do not result in the package being confirmed as lost
- Damage caused after delivery
- Claims submitted without sufficient information or supporting evidence
Contact Us
If you have questions about shipping, delivery, or Shipping Insurance, please contact:
Caelunique
Email: info@caelunique.com
Our Customer Support Team will be happy to assist you.